Frequently Asked Questions
Q When will I receive my order?
A: If your order is received before 12noon 2pm, it will be dispatched that night. Orders received on Saturday and Sunday will be dispatched Monday night. Delivery to Melbourne and inner suburbs is next day; regional Victoria two days.  If it is a large parcel, then 3 days in Victoria, longer in other states.
Q: How do I navigate through the website?
A: From the homepage you will have access to each of the cards we have on sale. If you wish to find out more about who each charity are and what cards we are selling for them, please click on the charity listed horizontally at the top of the homepage.
Q: How can I see the cards in more detail?
A: Click on the card and it will enlarge
Q: How much of the money goes to the charity?
A: 90c in every dollar of cards sold, 87.5c in every dollar for gifts sold.
Q: If I have a complaint, what do I do?
A. Call 0428  078 799, or email xmascards Any complaint is handled the day it is received.
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